For a global footwear brand like RichTroper, your returns policy needs to be firm enough to protect your business but friendly enough to give customers the confidence to buy shoes online.

Since footwear often involves sizing issues, here is a “Returns & Exchange Policy” written in a clear, human, and professional tone.

Returns & Exchange Policy

Last Updated: February 9, 2026

At RichTroper, we want you to walk with confidence. We understand that sometimes a fit isn’t perfect or a style doesn’t look quite how you imagined once it’s on your feet. If you aren’t 100% satisfied with your purchase, we are here to make it right.

1. The 7-Day Guarantee

We offer a 7-day return and exchange window from the date you receive your order. Whether you are in Dhaka, New York, or anywhere else in the world, you have one week to decide if your new pair is the perfect fit.

2. Condition of Return

To be eligible for a return or exchange, your items must meet the following “As-New” criteria:

  • Unworn & Clean: Shoes must be tried on a carpeted surface and show no signs of outdoor wear, scuffs, or creases.
  • Original Packaging: The items must be returned in their original RichTroper box, including all dust bags, tags, and accessories.
  • Proof of Purchase: Please include your printed invoice or order number.

3. How to Start a Return

  1. Contact Us: Send an email to returns@richtroper.com or message us on our Facebook Page with your order number and the reason for the return.
  2. Approval: Our team will review your request within 24–48 hours.
  3. Ship It Back: Once approved, you can send the package to our local hubs in Dhaka (Bangladesh) or Sheridan (USA), depending on your location.

4. Exchanges (Size & Style)

Ordered a size 42 but need a 43? No problem!

  • First Exchange: We offer one free exchange per order regarding size (customer pays return shipping, we pay the shipping for the new pair).
  • Availability: If the requested size is out of stock, we will issue a store credit or offer an alternative style.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method (Credit Card, PayPal, or Mobile Banking) within 7–10 business days.
  • Non-Refundable: Please note that original shipping charges are non-refundable.

6. Damaged or Defective Items

We take immense pride in our craftsmanship. If you receive a pair that has a manufacturing defect, please contact us immediately (+8801857511633 or +1 307 310 5822). We will replace the defective item at no additional cost to you.

7. Sale Items

Items purchased during a “Clearance” or “Final Sale” event are generally not eligible for returns or refunds unless there is a structural defect.

Questions about your specific order? Our support team is ready to help you find your perfect fit.